Cancellation & refunds
Updated 19 September 2026
Before work starts
If you cancel before project work starts and before we incur any approved third-party costs, we refund the amount you paid. Ask through the same project conversation on WhatsApp so we can identify the payment.
After work starts
If you cancel after work begins, we provide an account of work already completed and any non-recoverable third-party costs you approved. We return the unused balance. We do not automatically keep the whole deposit regardless of the work done.
If we cannot deliver
If Q Studio cannot complete the agreed scope, we discuss a corrected schedule or cancellation and return payment for work or services not delivered. Report implementation defects so we can resolve them under the agreed scope and support period.
Refund method and records
We confirm the refund calculation and timing in writing using a method available to both parties, preferably the original payment route. Actual processing time depends on the provider. This policy does not limit non-waivable rights under applicable law.